FAQ – Wildlife Collections


I didn't receive my turtle tracker?

No problem! It should have been sent automatically to your email address so please check your spam and promotional tabs first! If you can't find it there, send us an email with your order number and best email address to send it to and we can do it manually! 


Does each Journey bracelet come with its own turtle?

Yes! You get a turtle to track for each bracelet you purchase!


Why has my order not shipped?

Orders are shipped out on weekdays only and we do our best to make it same day shipping! If you haven't received an email notification that your order hasn't shipped, just send us an email or message on Facebook and we can look this up for you!


What size are the bracelets?

Majority of our bracelets are stretchy or adjustable to fit any wrist! However if you have a specific one you are curious about just send us an email or Facebook message! 



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